FAQ

How long does shipping take?

Our products ship directly from the US makers and warehouses that produce them. Most orders are processed in 1–3 business days and arrive within 3–7 business days after they ship.

How much is shipping?

Shipping is free on US orders of $70 or more. For smaller orders, the exact shipping cost is shown at checkout before you pay.

Where do you ship?

We currently ship to addresses in the United States.

Why did my order come in more than one box?

If you order from different makers, items ship separately and may arrive on different days. You're never charged extra for that.

Will I get tracking?

Yes. We email you a tracking number as soon as your order ships.

My item arrived damaged or wrong. What do I do?

We're sorry! Email us at donjsmooth9@gmail.com within 14 days of delivery with your order number and a photo of the problem. We'll send a replacement or give you a refund.

Can I return something I just don't want?

We aren't able to accept returns for change of mind. If anything arrives damaged, defective, or wrong, we'll make it right.

Can I change or cancel my order?

Email us as soon as possible. We can change or cancel an order only before it ships.

Are your candles safe to burn?

Always follow the care instructions on the label: trim the wick, never leave a burning candle unattended, and keep it away from kids, pets, and anything flammable.