Refund policy

Last updated: October 15, 2026

We want you to love what you order from DMill Collective. If something isn't right, here's exactly how we'll fix it.

Damaged, defective, or wrong items
If your item arrives damaged, defective, or isn't what you ordered, email us at donjsmooth9@gmail.com within 14 days of delivery. Please include your order number and a photo of the item (and the packaging, if it was damaged in shipping). We'll send you a free replacement or a full refund, your choice. You won't pay for return shipping, and in most cases we won't ask you to send the item back.

Change of mind
Because our products ship directly from the small makers who produce them, we can't accept returns for change of mind, wrong size or color chosen, or items that were used or washed. Please read product details before ordering, and email us with any questions. We're happy to help you choose.

Lost packages
If your tracking hasn't updated in 7 business days, or it shows delivered but you can't find your package, email us. We'll work with the carrier and, if the package is lost, send a replacement or refund.

Cancellations
You can cancel your order for a full refund if it hasn't shipped yet. Email us as soon as possible. Once an order ships, it can't be cancelled.

Refunds
Approved refunds go back to your original payment method. Your bank may take 5 to 10 business days to show the refund.

Contact
Questions? Email donjsmooth9@gmail.com. We reply within 1 to 2 business days.